What documentation do I need for my claim? ", "We actually see a minimal rate of warranty or guarantee cases, and this is due to our extensive product testing and quality control carried out at our HQ in Germany. Contact Rider Care with any questions. Tell us what happened. we resolve the issue quickly and everyone is happy. Original receipts, bank or credit/debit card statements. Specialized, through my bike dealer and through their RiderCare online portal, has stated that they will not honor any warranty replacement as it is out of the warranty period by 2 days. Posted by 7 years ago. A valid proof of purchase is required (this applies to subsequent owners, too.) Depending on the damage, well determine in our discretion whether to replace or repair the product. That can help to diagnose a genuine manufacturing crack versus a crash which can be in unnatural areas where there is less load on the frame. Has anyone dealt with specialized regarding their warranty? What documentation do I need for my claim? For products purchased on Specialized.com, Rider Care will provide instructions on claim submittal. Our products go through the wringer. Is there a program to help me? In some cases we have to offer an alternative frame (if the warranty frame is no longer available or the colour has changed) and that can take a little longer.". If you've purchased your product on Specialized.com, contact Specialized Rider Care directly. These terms apply to the original owner except where stated, and require proof of purchase. I am not eligible for a warranty. "We appreciate customers cant pop in to their local bike shop to enquire about warranty with Canyon, but we have a specific contact form to get in touch with the team, as well as our live chat service which enables the customer to talk to us in real time. BMC 2020 Specialized Bicycle Components, Inc. All Rights Reserved. and others who have experienced similar issues with other major brands warranty claims. Specialized-branded equipment includes apparel, components, and gear. Only Specialized or Roval-branded products are covered. ** Suspension forks are not included. Here are brief overviews of the current warranties offered by some of the larger bike brands. Your retailer will have the details. All the usual type of caveats apply: the product mustn't have been modified, used for rental purposes, damaged in an accident, and so on. Dealers and customers may use these credits towards future purchases. It's simple, too: Our complete policy, with all terms and conditions, is included below. We stand behind our framesforever. Other wear and tear to the rest of product. Don't walk in to your bike shop with your bike without arranging a consultation. Labor ReimbursementLabor will be reimbursed at $90 hour. The Consumer Rights Act says that goods should last a reasonable length of time, and you could be entitled to some money back on faulty goods for up to six years. If they decide it isn't they charge the shop for parts ordered. At Giant we have over 60 years of experience in our after-sales department. What documentation do I need for my claim? In addition to our limited warranty, many Specialized and Roval-branded products are covered under our Assisted Replacement Policy. All parts that XL decides to replace will be held for 60 days after the warranty claim is submitted. Depending on the damage, well determine in our discretion whether to replace or repair the product. If a dealer or customer requests parts to be shipped via a more expensive method, the dealer/customer will pay difference in cost from the ground rate to the selected method. Warranties usually apply only to the original owner although with Specialized, if you're not the first owner you're eligible for a two-year warranty from the date of the initial purchase. Return Goods AuthorizationIf XL requests the return of failed parts, you will be mailed or faxed a Return Goods Authorization or (RGA#) (XL F-2000). Carbon frame: 3 years Other Specialized-branded products (as well as frame paint and graphics) are covered by a two-year warranty. Aluminium frame: 6 years Full details on the Roval "**it Happens" Policy. 4. 4. Aluminium frame: 5 years If you damage an eligible product while riding and its not covered under warranty, well replace or repair it at a discounted price. Suspension parts are also not considered part of the frame or frameset. Turbo batteries have a warranty for 2 years or 300 charge cycleswhichever comes first. We need it in with a retailer with a mechanic's eyes on it to start the process. BRAIN-equipped rear shocks and Future Shocks**. Do the researchits one of the best out there. Our mission is to bring you all the news thats relevant to you as a cyclist, independent reviews, impartial buying advice and more. Contact your Authorized Specialized Retailer and they will help you through the process. To take advantage of this policy, you must go to an Authorized Specialized Retailer. What if I have an issue with a product not listed in the table? Frame: 2 years (if not registered within 10 days of purchase) Q: I have a warranty issue with a non-Specialized component on a Specialized bike. Specialized rejected warranty claim stating impact damage. Parts, components and accessories: 1 year, Brompton 2. LONDON, 30 May 2023 Aon plc (NYSE: AON), a leading global professional services firm, and Mergermarket, a provider of intelligence, data and analysis of global M&A, today released the latest edition of their Transaction Solutions Claims Study. Chances are that warranty isn't top of your list of considerations when buying a new bike because, well, it's not the most fun thing ever but it could be crucial if an issue develops. I have a warranty issue with a non-Specialized component on a Specialized bike. That is a key identifier. Contact your Authorized Specialized Retailer and they will help you through the process. Talk to your retailer. Close. Assisted Replacement All Articles FAQs How do I submit a warranty claim? What should I do? Your contract is with the dealer who sold you the bike. It does not apply to third-party components on your bicycle, though that manufacturer may have their own program available. Turbo batteries have a warranty for 2 years or 300 charge cycleswhichever comes first. You're entitled to a complete refund for 30 days after purchase on anything that's not up to standard. If youthink you have a warranty issue, you should first contact the dealer from whom you bought the bike, rather than thebrand. Warranty duration can vary considerably. Subsequent Owners (second or later) are covered by a two year warranty from date of original retail purchase by original purchaser. Contact your Authorized Specialized Retailer and they will help you through the process. 2 years. Do some more reading and you'll find details of what's not covered by the warranty. Q: How do I submit a warranty claim to Specialized?A: Contact your Authorized Specialized Retailer and they will help you through the process. Forks: 2 years seven1seven. After 60 days, the defective parts may be scrapped. cycling. Take proof of purchase. Your retailer will retain possession of the damaged product so it can be properly disposed.Coverage period is based on the purchase date of the original product. Like this site? This means we offer a lifetime warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks. 1086 South 3rd Street P.O. We asked Giant if there were guidelines that cyclists should follow to make sure a warranty claim goes as smoothly as possible, and what we should avoid doing. You should read the entire policy. The pricing for the replacement or repair depends on your location, the product, and how long youve owned it. Under exceptional circumstances, XL, in its sole discretion, may approve warranty labor rates in excess of $90 per hour. In other words, the bike brand is only going to be accountable for problems that are its own fault, not surprisingly. Specialized Warranty experience. Other Specialized-branded products are covered by a, Specialized-branded apparel and other items not listed are covered by a, Subsequent Owners (second or later) are covered by a, Carbon components (handlebars, stems, seat posts, cranks, saddles), Turbo electronic components (batteries, motors, displays, remotes, electronic cables). #1 I purchased 2020 Levo in July of this year which is already failing and two months in, Specialized refuses to honor their warranty. Separate warranty information for these parts should have been included with your bike when you purchased it. Other things are less black and white. Specialized has an 'Assisted Replacement Program' too. British bike brand Ribble offers a five-year warranty on its steel and titanium bikes and three years on carbon and aluminium. What documentation do I need for my claim? Most issues covered by the warranty come to light much sooner than that. It's simple, too: Our complete policy, with all terms and conditions, is included below. Not all brands publicise similar schemes so it's worth asking about one if your warranty claim is turned down. Rider Care is ready to help - click the red icon to chat with a Rider Care agent. A particular brand may have an average length of ownership of three years, whereas Bianchi's is seven years. "What might come as a surprise to some customers is that we have a dedicated technical service team here in the UK to handle all after-sales queries including warranty and guarantee," says Canyon'sAaron Budd. If you've purchased your product on Specialized.com, click here to contact Specialized Rider Care directly. If you're the second, or later, owner of a Specialized or Roval product, you are eligible for a two-year warranty from the date of the original retail purchase. Freight ReimbursementFreight on warranty parts is reimbursed at the ground freight cost. It does not apply to cosmetic damage. All discounts are based on suggested retail price. Contact your Authorized Specialized Retailer and they will help you through the process. Session and Slash carbon frames: 2 years THE DIAL. We'll come back to warranty duration later. Can I get a discount? In all cases, the policy applies only to damage that happened during riding. Parts returned for warranty evaluation and denied warranty coverage will be held for 30 days from date of our denial letter. All discounts are based on suggested retail price. In some cases, a grey import all perfectly legal, but not through a bike brand's official distribution network is already technically secondhand, so no warranty applies. We won't go into component warranty in much depth here but Shimano, for example, warrants that its products are "free from defects in materials and workmanship under normal conditions and reasonable use" for two years in most cases, and gives a three-year warranty on top-level Dura-Ace road and XTR mountain bike products. This experience, along with several shock/fork replacements under warranty secured my loyalty to Specialized. For further details on terms and eligibility, contact your retailer. We'll ship it to you for free. Dropped it off after riding, 5 days later gets a call rejecting the warranty claiming impact damage. XL is not responsible for parts returned without a RGA#, which may result in such parts being lost and no credit being issued for them. Specialized's current warranty says, "We stand behind our frames forever. It makes you doubt the veracity of the commonly . Frame and forks: 5 years CLAIM FREE REPAIR KIT. Take 5-10 minutes to answer a simple set of questions, and then we'll mail you what you need. rn3lhila, Sometimes bikes break that's why you really do need to read the warranty and know how they vary between brands, Best Cycling Website, BikeBiz Awards 2018, We'll come back to warranty duration later, but it now provides a list of models approved for use on turbo trainers, in: Your complete guide to Campagnolo road bike groupsets, in: Car crashes into building - please post your Local news stories, in: Cyclist catches banking heiress using phone at the wheel. See the complete warranty policy for a more detailed list. If there has been no appeal within that 30 day period, the claim will be considered closed and no future appeal will be heard. Contact your nearest Authorized Specialized Retailer for assistance. View our media pack, All material FarrellyAtkinson (F-At) Limited, Unit 7b Green Park Station BA11JB. The current policy has not been running for longer than 10 years, but if in the event we have an issue beyond that time we will of course look at the frame.". Click hereto view our complete list of global warranty policies. You can buy a spare parts kit compatible with your gear using our Spare Parts Finder. Failure to return a RGA within 30 days from date of the RGA will result in the denial of warranty coverage and a voided RGA. Tel 01225 588855. Your retailer will have the details. For further details on terms and eligibility, contact your retailer. Merida-branded components, including paint and finish: 1 year Specialized-branded apparel: 1 year Most frames: 5 years (reduced to 3 years if annual maintenance is not carried out) ago Makes sense, however Santa Cruz has their inventory set up would help explain why they can back up their warranties so efficiently. What documentation do I need for my claim?As a start, you will need to provide the part you want warrantied, along with the original proof of purchase, to an Authorized Specialized Retailer. For further details on terms and eligibility, contact your retailer. From dodging down trails to riding motocross in the off-season, this pro downhill racer is driven by passion, adrenaline, and a fervent desire to keep pushing past his personal limits. *The Assisted Replacement Policy applies only to Specialized or Roval-branded product. For 3rd party products that came as original equipment on Specialized bikes, check directly with the original manufacturer for coverage. Other BMC products: 2 years They are EXTREMELY responsive to warranty claims; getting your shop to actually acknowledge there's a claim to be made and follow through can easily be the biggest hurdle you'll encounter. Specialized Warranty FAQs How do I submit a warranty claim to Specialized? The pricing for the replacement or repair depends on your location, the product, and how long youve owned it. When a warranty issue occurs: Within 10 days of discovering facts giving rise to a warranty claim and prior to starting warranty repair process, the dealer must contact XL Specialized Trailers in order for the trailer to be covered under warranty. Don't contact Giant direct for a warranty claim. PLEASE READ AND FOLLOW THESE PROCEDURES AND INSTRUCTIONS CAREFULLY. They put together these suggestions (with reference to Giant, obviously, but the same will hold true elsewhere): 1. Again, while we are happy to talk, in our experience (which is quite a bit) this never goes well and quite often causes delays, confusion or miscommunication. Bear in mind that not buying from a local dealer could make things more difficult in the event of a warranty issue. Mat is a Cambridge graduate who did a post-grad in magazine journalism, and he is a winner of the Cycling Media Award for Specialist Online Writer. A valid proof of purchase is required (this applies to subsequent owners, too.) See the complete warranty policy for a more detailed list. Any parts claims submitted without a WA# will be denied. Also, the general condition of the bike is taken into account, as poorly maintained parts can lead to frame issues and this can cause a problem. Apr 26 . If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line: Original retail purchasers and subsequent owners all qualify, if a valid proof of purchase is presented. Depending on the damage, well determine in our discretion whether to replace or repair the product. Rigid fork: lifetime ***All Roval-branded products including carbon wheels come with an incredible 2 year No Fault Replacement Policy. bicycle Material ReimbursementTo receive warranty credit, service parts must be repaired by an XL authorized dealer who has a warranty authorization number (WA#). Box 400 Manchester, IA 52057 Fax: 563-927-4883 Email: warranty@xlspecializedtrailer.com All fields marked with * are required. Specialized warranty claim. Select your region to download the policy in the local language. B) Could opt to just get a new old frame but that I would have to pay roughly the $300 to . Just like our frames, Roval wheels are warrantied for life. We know! Separate warranty information for these parts should have been included with your bike when you purchased it. Then it comes down to whether that grey importer is willing to cover any perceived warranty. If you've purchased your product on Specialized.com, contact Specialized Rider Care directly. Full details on the Roval "**it Happens" Policy. , Rider Care will provide instructions on claim submittal. If you damage an eligible product while riding and its not covered under warranty, well replace or repair it at a discounted price. SRAM or Shimano) are warrantied directly by that manufacturer. Frame and forks: lifetime In all cases, the policy applies only to damage that happened during riding. they came to me with 2 options. If your country is not one of the available options, select Global Policy and select your desired language. "Despite the number of branded components on bikes, it's not always down to that bike brand to support the component warranty," says Bianchi's Andrew Griffin. 9:00 - 4:00 MST Saturday Your retailer will retain possession of the damaged product so it can be properly disposed. If Italy then determines it is a warranty, the carriage is refunded. Contact your nearest Authorized Specialized Retailer for assistance. You'll always find something in the warranty along the lines of Specialized's "structural defects in material or workmanship" phrase. You'll often find something in the warranty saying that the paint finish and decals are covered for about a year, but that doesn't include scratches. The pricing for the replacement or repair depends on your location, the product, and how long youve owned it. 2. "The main consideration is length of ownership. If youve enjoyed this article, then please consider subscribing to road.cc from as little as 1.99. Here's what is and what isn't likely to be covered by the warranty, how they vary between brands, and some tips for handling a claim. "The warranty will only be granted if an inspection is carried out demonstrably once a year at an authorised Genesis dealer. Advertising, commercial: sales [at] road.cc Be nice! The period does not start over when a product is replaced. Our Assisted Replacement Program may offer preferred pricing for riders that are not eligible for warranty. Coverage period is based on the purchase date of the original product. Roval wheels: lifetime Here's something that could be even more problematic. 6. Second or later owner of Specialized or Roval products are eligible for a two-year warranty from date of original purchase, Trek Your retailer will have the details. Do you have a program to help me?Yes. "The issue is discussed and, if deemed a warranty by the dealer, the bike is photographed and the photos forwarded to us. It does not apply to cosmetic damage. From 30 days to six months after purchase you're entitled to ask that a faulty product is repaired or replaced. 1 year. If you've purchased your product on Specialized.com, contact Specialized Rider Care directly. What's up guys. Fantasy Cycling: game [at] road.cc Have you ever read the warranty covering any bike you've ever bought? Specialized warranty claim. Paint and decals: 1 year "We appreciate accidental damage can happen, whether its on or off road, and offer reduced pricing replacement frames or selected Canyon components if youre the original owner and its within threeyears of purchase. Suspension parts are also not considered part of the frame or frameset. "The explanation of these is clearly defined on our website. Separate warranty information for these parts should have been included with your bike when you purchased it. The groupset manufacturer's warranty doesn't cover the gradual wearing of you chain, chainrings and sprockets but you might turn to it if, say, your shifter just stops working six months down the line. As a subscriber you can read road.cc ad-free, from as little as 1.99. Unless you have proof of purchase and are the first owner of the bicycle, Giant will not look at your bicycle under the terms and conditions of the warranty agreement. First the corporation would claim that the case should be directed to the LBS as the sole course of remediation because that is what the warranty states. Normally, I would agree and say that a good shop will fight for you, but the exact same break on the exact same bike happened to a friend of mine. Coverage period is based on the purchase date of the original product. Depending on the damage, well determine in our discretion whether to replace or repair the product. . A claim must be submitted online. Contact Rider Care with any questions. Ideally deal with the original retailer but you can deal with your local retailer. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. Read the Specialized statement on COVID-19. Just like our frames, Roval wheels are warrantied for life. What is NOT covered by your warranty?Replacement of wear and tear parts, damage from a crash or other accidental damage, and damage from abuse or corrosion are all examples of what is not covered. We recognize that the decisions we make have social and environmental impacts and that we are responsible for minimizing them. Our Assisted Replacement Program may offer preferred pricing for riders that are not eligible for warranty. How do I submit a warranty claim to Specialized?Contact your Authorized Specialized Retailer and they will help you through the process. All rights reserved. Specialized-branded apparel and other items not listed are covered by a 1-year warranty. Appeals should be made in writing to XLs Warranty Manager. Mat has been in cycling media since 1996, on titles including BikeRadar, Total Bike, Total Mountain Bike, What Mountain Bike and Mountain Biking UK, and he has been editor of 220 Triathlon and Cycling Plus. Depending on the damage, well determine in our discretion whether to replace or repair the product. Terms and conditions of use. Within 10 days of discovering facts giving rise to a warranty claim and prior to starting warranty repair process, the dealer must contact XL Specialized Trailers in order for the trailer to be covered under warranty. Warranty What documentation do I need for my claim? If you're the second, or later, owner of a Specialized or Roval product, you are eligible for a two-year warranty from the date of the original retail purchase. In all cases, the policy applies only to damage that happened during riding. Frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles: 3 years Separate warranty information for these parts should have been included with your bike when you purchased it. Use of a stationary trainer with any clamping mechanism will void the frames warranty.". *The day we the rode we did about 2k vert over 7 miles. We've created a tool to help identify the parts you'll need to repair your gear. 'Excessive use', for example, is open to interpretation. Another thing to bear in mind is that a few brands explicitly state that you shouldn't use certain bikes on a turbo trainer. If damage to your bike isn't covered by the warranty it falls outside the time limit, for example, or it occurs as a result of a crash many brands offer replacement parts at reduced prices. ", Pinarello Your retailer will have the details. That's happened so rarely I can't remember the last time. ** Suspension forks are not included. Check with your retailer. If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line: Full details on the Roval "**it Happens" Policy. Turbo batteries have a warranty for 2 years or 300 charge cycleswhichever comes first. Frame: 3 years For products purchased on Specialized.com, Rider Care will provide instructions on claim submittal. The period does not start over when a product is replaced.We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line: Rider Care Form. Our complete policy, with all terms and conditions, is included below. It does not apply to third-party components on your bicycle, though that manufacturer may have their own program available. I understand I was out of the warranty period for 2 days, but I have been a loyal customer, and this is a well known issue, and I have documentation that the problem persisted within the warranty period. As a start, you will need to provide the part you want warrantied, along with the original proof of purchase, to an Authorized Specialized Retailer. Varying in size, design, and user interface, BOA dials fine-tune fit with precision, allowing for quick adjustments and peak performance. Some of those are pretty clear. Latest claims study finds that the claims process overwhelmingly results in positive and appropriate resolutions for Aon clients. The worst issue at this time is with the disc brake system which has completely failed and has needed to be disabled to even move the bike. Brands always publish warranties on their websites and you'll probably have got a copy with your bike but, let's be honest, they never make exciting reading. This includes seatstays and chainstays on full-suspension bikes. What should I do? Canyon used to say something similar but it now provides a list of models approved for use on turbo trainers, including the Aeroad, Ultimate, and Endurace road bikes. The dealer must submit the Trailer Registration/Service Agreement form (F-3000) with acceptable attached proof of sale to XL within 10 days of selling a trailer to a customer in order for the trailer to be covered under warranty. If a consumer finds an issue, Giant will of course look at this under the terms and conditions of the warranty agreement and we have on occasion replaced a frame up to 10 years old. How do I submit a warranty claim to Specialized? If your product needs to be replaced and we no longer have it in stock, well try our best to find you the most similar product then available.Shipping costs are never included, and your Specialized retailer may charge you for labor or administrative costs. Most frames: lifetime Other brands do something similar, so make sure you take the time to fill in your details or you could be kicking yourself later on. Does the length of the warrantyindicatea brand's confidence in its own products? If you like road.cc, but you dont like ads, please consider subscribing to the site to support us directly. The period does not start over when a product is replaced.We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line:Rider Care Form.

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